Timeout Voids

When you do not receive a response message after requesting a capture, sale, refund, or credit, this feature enables you to void the transaction that you requested.

Include the clientReferenceInformation.transactionId field in the original request for a capture, sale, refund, or credit. The value of the merchant transaction ID must be unique for 180 days.

When the original transaction fails, the response message for the reversal request includes these fields:

voidAmountDetails.originalTransactionAmount
processorInformation.responseCode

Supported Processors

American Express Direct
Chase Paymentech Solutions
Chase Tandem
Elavon Americas
FDC Nashville Global
Fiserv RapidConnect
OmniPay Direct
Rede
SIX

Chase Paymentech Solutions
Elavon Americas
FDC Nashville Global

Endpoints

POST /pts/v2/voids/

Example

Standard Example

{  "clientReferenceInformation": {    "transactionId": "987654321"  },  "reversalInformation": {    "amountDetails": {      "totalAmount": "100.00"    },    "reason": "testing"  }}

{  "_links": {    "self": {      "method": "GET",      "href": "/pts/v2/voids/6541933390746728203005"    }  },  "clientReferenceInformation": {    "code": "1654193339056"  },  "id": "6541933390746728203005",  "orderInformation": {    "amountDetails": {      "currency": "USD"    }  },  "status": "VOIDED",  "submitTimeUtc": "2022-06-02T18:08:59Z",  "voidAmountDetails": {    "currency": "usd",    "voidAmount": "100.00"  }}

Example

{  "clientReferenceInformation": {    "transactionId": "987654321"  }}

{  "_links": {    "self": {      "method": "GET",      "href": "/pts/v2/voids/6541933390746728203005"    }  },  "clientReferenceInformation": {    "code": "1654193339056"  },  "id": "6541933390746728203005",  "orderInformation": {    "amountDetails": {      "currency": "USD"    }  },  "status": "VOIDED",  "submitTimeUtc": "2022-06-02T18:08:59Z",  "voidAmountDetails": {    "currency": "usd",    "voidAmount": "100.00"  }}

eftpos Example

{  "clientReferenceInformation": {    "transactionId": "1234231332213112"  }}

{  "_links": {    "self": {      "method": "GET",      "href": "/pts/v2/voids/7171468281307104511992"    }  },  "clientReferenceInformation": {    "code": "CNP Ref1",    "transactionId": "1234231332213112"  },  "id": "7171468281307104511992",  "orderInformation": {    "amountDetails": {      "currency": "AUD"    }  },  "processorInformation": {    "retrievalReferenceNumber": "296327133309",    "settlementDate": "0531",    "responseCode": "00"  },  "reconciliationId": "7171468121957104411992",  "status": "VOIDED",  "submitTimeUtc": "2024-05-31T09:13:48Z",  "voidAmountDetails": {    "currency": "aud",    "voidAmount": "101.00"  }}

Fiserv RapidConnect Example

{  "clientReferenceInformation": {    "code": "123456789012",    "reconciliationId": "000000050000772",    "transactionId": "987654321"  },  "orderInformation": {    "amountDetails": {      "totalAmount": "100",      "currency": "USD"    }  }}

{  "submitTimeUtc": "2025-03-11T16:57:19Z",  "processorInformation": {    "approvalCode": "OK1272",    "responseCode": "000"  },  "consumerAuthenticationResponse": {    "systemTraceAuditNumber": "500039"  },  "orderInformation": {    "amountDetails": {      "authorizedAmount": "110.00"    }  },  "message": "Successful transaction.",  "clientReferenceInformation": {    "code": "123456789012"  },  "reconciliationId": "000000050000772",  "id": "7417122396283232235535",  "_links": {    "self": {      "method": "GET",      "href": "/pts/v2/voids/7417122396283232235535"    }  },  "status": "VOIDED"}

Required Fields

These fields are required for all supported processors unless a processor-specific section indicates otherwise.

Default Required Fields

Field	Description
`clientReferenceInformation.transactionId`	—

Processor-Specific Fields

These fields are required for the Fiserv RapidConnect processor.

Field	Description
`clientReferenceInformation.code`	—
`clientReferenceInformation.reconciliationId`	—
`orderInformation.amountDetails.currency`	—
`orderInformation.amountDetails.totalAmount`	—

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Last published: September 29, 2026