Timeout Voids
When you do not receive a response message after sending a capture, sale, refund, or credit request, use this payment service to void the transaction you requested.
Include the clientReferenceInformation.transactionId field in the original request for a capture, sale, refund, or credit. The value of the merchant transaction ID must be unique for 60 days.
When the original transaction fails, the response message for the void request includes these fields:
processorInformation.responseCodevoidAmountDetails.originalTransactionAmount
Supported processors: Chase Paymentech Solutions, Elavon Americas, FDC Nashville Global, GPX, OmniPay Direct, Rede, SIX,
Supported processors: Chase Paymentech Solutions, Elavon Americas, FDC Nashville Global,
Endpoints
POST /pts/v2/voids/
POST /pts/v2/voids/
Example
{ "clientReferenceInformation": { "transactionId": "987654321" }}{ "_links": { "self": { "method": "GET", "href": "/pts/v2/voids/6541933390746728203005" } }, "clientReferenceInformation": { "code": "1654193339056" }, "id": "6541933390746728203005", "orderInformation": { "amountDetails": { "currency": "USD" } }, "status": "VOIDED", "submitTimeUtc": "2023-06-02T18:08:59Z", "voidAmountDetails": { "currency": "usd", "voidAmount": "100.00" }}| Field | Description |
|---|---|
clientReferenceInformation.transactionId | Identifier that links the void request to the original request. |
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Last published: September 29, 2026