Authorization Reversals
Overview
The authorization reversal service is a follow-on service that uses the request ID returned from the previous authorization. An authorization reversal releases the hold that the authorization placed on the customer's credit card funds. This service reverses an unnecessary or undesired authorization.
Supported Processors
Supported processors (14)
American Express Direct, Barclays, Chase Paymentech Solutions, Elavon, Elavon Americas, FDC Compass, FDC Nashville Global, GPN, HSBC, JCN Gateway, OmniPay Direct, Streamline, TSYS Acquiring Solutions, Visa Platform Connect
Supported processors: Chase Paymentech Solutions, Elavon Americas, FDC Nashville Global, Streamline, Visa Platform Connect
Supported processors: TSYS Acquiring Solutions, Visa Platform Connect
Supported processors: Barclays
Supported processors: GPX
Supported processors: Visa Platform Connect
Endpoints
POST /pts/v2/payments/{id}/reversals
POST /pts/v2/payments/{id}/reversals
Processor-Specific Authorization Reversal Information
This table describes processor-specific authorization reversal behavior:
| Processor | Description |
|---|---|
| American Express Direct | You are responsible for complying with the processor's specific requirements for full authorization reversals. Contact American Express for more information. |
| Barclays | You are responsible for complying with the processor's specific requirements for full authorization reversals. Contact the processor for more information. Enhanced authorization reversals are supported on this processor; therefore, extra data is included in the authorization reversal request. It is not necessary to process or monitor the extra data. |
| Chase Paymentech Solutions | Card types supported for full authorization reversals: Visa, Mastercard, American Express, Maestro (International), Discover, and Diners Club. A full authorization reversal must occur within three days of the authorization. |
| Elavon | Card types supported for full authorization reversals: Diners Club, Mastercard, Visa. A full authorization reversal must occur within 24 hours of the authorization. |
| Elavon Americas | Card types supported for full authorization reversals: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Mainland China UnionPay. |
| FDC Compass | Card types supported for full authorization reversals: Visa, Mastercard, American Express, Discover, Diners Club, and JCB. A full authorization reversal must occur within three days of the authorization. |
| FDC Nashville Global | Card types supported for full authorization reversals: Visa, Mastercard, American Express, Discover, Diners Club, China UnionPay, and JCB (US Domestic). For JCB cards, US Domestic means that the currency is USD and your location is the U.S., Puerto Rico, Guam, U.S. Virgin Islands, or Northern Mariana Islands. For Discover, Diners Club, and JCB (US Domestic), the processor supports full authorization reversals for USD transactions only. The processor does not impose currency restrictions for full authorization reversals for Visa, Mastercard, and American Express. |
| GPN | Card types supported for full authorization reversals: Visa, Mastercard, Discover, Diners Club, and JCB. |
| HSBC | Card types supported for full authorization reversals: Visa, Mastercard, Maestro (UK Domestic), Maestro (International). |
| JCN Gateway | Card types supported for full authorization reversals: Visa, Mastercard, American Express, Diners Club, JCB. |
| OmniPay Direct | You are responsible for complying with the processor's specific requirements for full authorization reversals. Contact the processor for more information. Card types supported for full authorization reversals: Bank of America Merchant Services (Visa, Mastercard, Maestro (UK Domestic), and Maestro (International)); Cardnet International (Visa, Mastercard, Maestro (UK Domestic), and Maestro (International)); First Data Merchant Solutions (Europe) (Visa, Mastercard, Discover, Diners Club, Maestro (UK Domestic), and Maestro (International)); Global Payments International Acquiring (Visa, Mastercard, Maestro (UK Domestic), and Maestro (International)). On Cardnet International, enhanced authorization reversals are supported; therefore, extra data is included in the authorization reversal request. It is not necessary to process or monitor the extra data. |
| Streamline | You are responsible for complying with the processor's specific requirements for full authorization reversals. Contact the processor for more information. Enhanced authorization reversals are supported on this processor; therefore, extra data is included in the authorization reversal request. It is not necessary to process or monitor the extra data. |
| TSYS Acquiring Solutions | Card types supported for full authorization reversals: Visa, Mastercard, American Express, Discover, Diners Club, and JCB. |
| Visa Platform Connect | Card types supported for full authorization reversals: American Express, China UnionPay, Diners Club, Discover, JCB, mada, Mastercard, Visa. |
Processor-Specific Authorization Reversal Information
This table describes processor-specific authorization reversal behavior:
| Processor | Description |
|---|---|
| Chase Paymentech Solutions | Card types supported for full authorization reversals: Visa, Mastercard, American Express, Maestro (International), Discover, and Diners Club. A full authorization reversal must occur within three days of the authorization. |
| Elavon Americas | Card types supported for full authorization reversals: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Mainland China UnionPay. |
| FDC Nashville Global | Card types supported for full authorization reversals: Visa, Mastercard, American Express, Discover, Diners Club, China UnionPay, and JCB (US Domestic). For JCB cards, US Domestic means that the currency is USD and your location is the U.S., Puerto Rico, Guam, U.S. Virgin Islands, or Northern Mariana Islands. For Discover, Diners Club, and JCB (US Domestic), the processor supports full authorization reversals for USD transactions only. The processor does not impose currency restrictions for full authorization reversals for Visa, Mastercard, and American Express. |
| Streamline | You are responsible for complying with the processor's specific requirements for full authorization reversals. Contact the processor for more information. Enhanced authorization reversals are supported on this processor; therefore, extra data is included in the authorization reversal request. It is not necessary to process or monitor the extra data. |
| Visa Platform Connect | Card types supported for full authorization reversals: American Express, China UnionPay, Diners Club, Discover, JCB, mada, Mastercard, Visa. |
Processor-Specific Authorization Reversal Information
This table describes processor-specific authorization reversal behavior:
| Processor | Description |
|---|---|
| TSYS Acquiring Solutions | Card types supported for full authorization reversals: Visa, Mastercard, American Express, Discover, Diners Club, and JCB. |
| Visa Platform Connect | Card types supported for full authorization reversals: American Express, China UnionPay, Diners Club, Discover, JCB, mada, Mastercard, Visa. |
Processor-Specific Authorization Reversal Information
This table describes processor-specific authorization reversal behavior:
| Processor | Description |
|---|---|
| Barclays | You are responsible for complying with the processor's specific requirements for full authorization reversals. Contact the processor for more information. Enhanced authorization reversals are supported on this processor; therefore, extra data is included in the authorization reversal request. It is not necessary to process or monitor the extra data. |
Processor-Specific Authorization Reversal Information
This table describes processor-specific authorization reversal behavior:
| Processor | Description |
|---|---|
| Visa Platform Connect | Card types supported for full authorization reversals: American Express, China UnionPay, Diners Club, Discover, JCB, mada, Mastercard, Visa. |
Example
{ "clientReferenceInformation": { "code": "TC50171_3" }, "reversalInformation": { "amountDetails": { "totalAmount": "102.21" }, "reason": "exception" }}{ "submitTimeUtc": "2021-04-22T16:44:03Z", "status": "approved", "errorInformation": { "reason": "EXCEPTION", "message": "The request was processed successfully." }}These fields are required when creating an authorization reversal request:
| Field | Type | Description |
|---|---|---|
clientReferenceInformation.code | ||
orderInformation.amountDetails.currency | ||
orderInformation.amountDetails.totalAmount | ||
processingInformation.paymentSolution | Set to 008. |
Related Information
Related Information
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Last published: September 29, 2026