Known Issues {#rn-known-issues}
===============================

IUGU Settlements \| EPS-40848
-----------------------------

Description
:
Some transactions processed through the IUGU gateway take up to 20 minutes to update to `SETTLED` status after a payment is processed, which might cause the transaction to time out on the merchant's system.

Audience
:
Some merchants who process transactions through the IUGU gateway.

Technical Details
:
A delay in persisting payment reference data causes the initial payment confirmation status update from IUGU to fail.

Workaround
:
None.

Invoicing \| EPS-41822
----------------------

Description
:
A defect is causing some invoices to remain in `PENDING` status instead of transitioning to `PAID` status after the cardholder completes payment.

Audience
:
Some merchants who use Invoicing.

Technical Details
:
A higher transaction volume caused some transactions to be missed, leaving the corresponding invoices in `PENDING` status.

Workaround
:
Cybersource is updating the affected invoices to show the correct status.

Unified Checkout and Decision Manager \| EPS-41981
--------------------------------------------------

Description
:
When a Unified Checkout customer enters a numeric-only first or last name during checkout, the authorization succeeds, but the post-authorization Decision Manager check fails, causing instant settlement to fail.

Audience
:
Merchants who use Unified Checkout together with Decision Manager, specifically when a numeric-only value is entered in the first or last name field.

Technical Details
:
Authorization succeeds because the numeric surname is accepted during authorization processing; the rejection occurs only in the post-authorization scoring, creating a mismatch between the authorization result and the DM result that causes instant settlement to fail despite a successful authorization.

Workaround
:
Ensure that customers do not enter a numeric-only value in the first or last name field, or disable the After Authorization Decision Manager scoring option.

Prosa Credits \| EPS-42197
--------------------------

Description
:
A defect is causing some settled Prosa transactions to be missing the Credit button in the Business Center, which prevents merchants from creating a credit for the transaction in the Business Center.

Audience
:
Some merchants using the Prosa gateway, primarily in Latin America and the Caribbean (LAC).

Technical Details
:
During certain Prosa payment flows, the transaction's `BATCHED` status does not persist to the database. Because the transaction is not identified as batched, the Credit button does not appear.

Workaround
:
Use the Virtual Terminal batch file upload feature to process the credit instead.

Authorization \| EPS-42267
--------------------------

Description
:
Some authorization requests sent to the `/pts/v2/payment` endpoint intermittently received 5xx errors during three brief intervals.

Audience
:
Some merchants who use Authorization.

Technical Details
:
A brief internal service error caused the failures.

Workaround
:
None.