Known Issues {#rn-known-issues}
===============================

**Payment Credits** \| EPS-33493
--------------------------------

Description
:
The Business Center currently permits users with stand-alone credit permissions to initiate follow-on credit transactions that exceed the 180-day period configured in the account settings. The platform processes these credits as stand-alone credits rather than follow-on credits.

Audience
:
Global.

Technical Details
:
None.

Workaround
:
None.

**Business Center Reports** \| EPS-33999
----------------------------------------

Description
:
Some users might be unable to properly view the Available Reports page in the Business Center. They might see a red banner error: *"Merchant and Group List Service is currently unavailable. Please try again later."*

Audience
:
Users of Reporting in the Business Center.

Technical Details
:
None.

Workaround
:
Create a new user and try again.

**Invoicing** \| EPS-34231
--------------------------

Description
:
When an invoicing payment receives a soft decline with Reason Code 230 and is settled manually in the Business Center, the associated invoice remains in `PENDING` status instead of changing to `PAID`.

Audience
:
Users of Invoicing.

Technical Details
:
None.

Workaround
:
None.

**Similar Search** \| EPS-34280
-------------------------------

Description
:
Transaction application labels in the Similar Search results do not match the transaction application labels in the Transaction Search of the Business Center.

Audience
:
Users of Similar Search.

Technical Details
:
None.

Workaround
:
Transaction request IDs found in the Similar Search results can be used to perform a standard transaction tearch in the Business Center to obtain correct application labels.

**Decision Manager** \| EPS-34333
---------------------------------

Description
:
An intermittent issue sometimes causes an error message in the Third Party Services section when viewing a transaction in Case Management, due to latency. The correct data should appear after a short amount of time.

Audience
:
Users of Decision Manager.

Technical Details
:
None.

Workaround
:
Reload the page after a few minutes, possibly up to 20 minutes.

**Vault Management** \| EPS-34370
---------------------------------

Description
:
In the Vault Management section of the Token Management System, when a merchant attempts to enable American Express network tokens, the format is changed to Instrument Identifier.

Audience
:
Merchants who use Vault Management.

Technical Details
:
None.

Workaround
:
None.

**Merchant Boarding** \| EPS-34438
----------------------------------

Description
:
Merchants and partners cannot assign new MIDs to existing accounts in the legacy boarding platform.

Audience
:
Merchants using the legacy boarding platform.

Technical Details
:
None.

Workaround
:
1. Log into the reseller portfolio account.
2. Click **Switch Merchant** and select the account under which you would like to board the MID.
3. After the switch, use the left-navigation menu to navigate to **Portfolio Management \> Manage Merchants**.
4. Click **Add Merchant** and enter the required information.
5. When the MID is successfully onboarded, click **Switch Merchant** and choose the portfolio account. The MID is successfully onboarded.