Known Issues {#rn-known-issues} =============================== **Recurring Billing** \| EPS-32922 ---------------------------------- Description : An intermittent bug is affecting the legacy Recurring Billing service. When a merchant issues a follow-on credit for a settled transaction that was processed through recurring billing, they sometimes receive the error *Reason Code 102* (see technical details). This occurs even if the merchant's account is configured for 365 day credits. Audience : Users of the legacy Recurring Billing service. Technical Details : Reason Code 102: *There is a problem processing this request: The request id for the transaction is either invalid or missing.* Workaround : Use a standalone credit instead of a follow-on credit. **Tax Calculation** \| EPS-33141 -------------------------------- Description : A bug that affecting acquirers is preventing three tax fields from being populated in the TC33A file for authorizations and follow-on settlements. This is true even when the fileds were included in the payload. The fields are: * Local tax * Local Tax Included * Total Taxes Amount {#rn-known-issues_ul_prz_syy_jgc} Audience : Acquirers who settle transactions that were performed using the Tax Calculation Service. Technical Details : Local Tax: CP04 TCR0 Pos: 36-47, CP12 TCR1 Pos: 26-37 Local Tax Included: CP04 TCR0 Pos: 48, CP12 TCR1 Pos: 38 Total Taxes Amount: CP12 TCR1 Pos: 52-70 Workaround : None. **Virtual Terminal Email Receipts** \| EPS-33298 ------------------------------------------------ Description : When a user of Virtual Terminal has automatic email receipts enabled and they process a transaction, the email receipt states that the amount is 0.00 instead of the amount of the transaction. Audience : Users of Virtual Terminal. Technical Details : None. Workaround : Generate a receipt manually in the Business Center. **Decision Manager** \| EPS-33012 --------------------------------- Description : When a user of Decision Manager tries to edit a queue that has *Move* in the policy, the result is a white screen. Audience : Users of Decision Manager. Technical Details : None. Workaround : None. **Token Management Service** \| EPS-33336 ----------------------------------------- Description : An intermittent issue is affecting some portfolio users of TMS. Sometimes the TMS search filter is disabled for users of merchant-level organizations. They are unable to view the details of any tokens that are used by the transacting organizations beneath them in the organization hierarchy. Audience : Users of merchant-level organizations. Technical Details : None. Workaround : Use a transacting organization to use token search. **Payments through VisaNet** \| EPS-30296 ----------------------------------------- Description : Payment facilitator IDs are not being automatically populated when transactions are sent to VisaNet. Audience : Merchants in the Asia-Pacific region, primarily India. Technical Details : None. Workaround : Include the payment facilitator ID in API requests by using the aggregator ID field. **Refunds through Prosa** \| EPS-32953 -------------------------------------- Description : Merchants who process payments through Prosa receive an error when they try to refund a captured transaction more than 60 days after the original authorization. Audience : Merchants who process payments through Prosa. Technical Details : The error is *Payment processor error (100004) General System Error*. Workaround : Perform a standalone credit instead of a linked refund. **Merchant Boarding API** \| EPS-3311 ------------------------------------- Description : The Merchant Boarding API sometimes responds with an error during account registration. The API status is *PARTIAL* and the message is *Unexpected error with Product Enablement and Config API* . If that happens, the merchant account can be found in Business Center with the warning, *This merchant account hasn't completed the boarding process*. Audience : Users of the Merchant Boarding API. Technical Details : None. Workaround : Find the merchant account in the Business Center and choose **Complete Boarding**. **Token Management Service** \| EPS-33222 ----------------------------------------- Description : Merchants cannot create tokens from the transaction details page. When they select **Actions \> Create Token** , fill in all the required details, and click **Save**, they receive an error message. Audience : Users of the Token Management Service. Technical Details : None. Workaround : Create the token from the Token Management page or by using the API. **Reporting** \| EPS-33290 -------------------------- Description : When merchants try to enable the Processor Events Detail Report from the Standard Report Subscriptions tab in the Business Center's Report Subscription Management page, they see a success message but the report remains in *Disabled* status. Audience : Users of the Processor Events Detail Report. Technical Details : None. Workaround : Merchants can copy the standard Processor Events Detail Report and save it as a custom report subscription instead. They must click the **Save** button twice, as the first time will trigger this error.