Known Issues {#rn-known-issues}
===============================

Risk Score Distribution Not Retrievable \| EPS-31926
----------------------------------------------------

Description
:
Risk Score Distribution is not retrievable for certain time periods, such as a previous week or month.

Audience
:
Users of `Decision Manager` who utilize the Risk Score Distribution report type.

Technical Details
:
None.

Workaround
:
Retrieve the daily report type.

Unavailable Report Types \| EPS-31942
-------------------------------------

Description
:
Certain report types that are enabled for users are not displaying in the `Business Center`. The missing report types are reconciliation reports, such as Fee Detail, Funding Detail, and Processor Settlement.

Audience
:
Users of reports in the `Business Center`.

Technical Details
:
None.

Workaround
:
None.

Meta Key Fails for Java SDK Users \| EPS-32595
----------------------------------------------

Description
:
P12 authentication fails for organizations using the Java SDK and a meta key to process transactions for multiple merchants.

Audience
:
Users of the Java SDK.

Technical Details
:
None.

Workaround
:
None.

Incorrect BIN Lookup Results for JCB Transactions \| EPS-32625
--------------------------------------------------------------

Description
:
When using BIN Lookup in Case Management to search for transactions that used a JCB card, the results display only three digits instead of the expected six.

Audience
:
Users of BIN Lookup in Case Management.

Technical Details
:
None.

Workaround
:
None.

Multiple Emails for an Invoice Payment \| EPS-32641
---------------------------------------------------

Description
:
Merchant customers are receiving both successful and failed emails after completing an invoice payment.

Audience
:
Users of Invoicing.

Technical Details
:
None.

Workaround
:
None.

**NOC Reports Not Downloadable \| EPS-32810**
---------------------------------------------

Description
:
The NOC report type is not downloadable in the `Business Center`.

Audience
:
Users of the `Business Center`.

Technical Details
:
None.

Workaround
:
None.

**Invoice Notification Incorrectly Displays Incomplete Transaction \| EPS-32960**
---------------------------------------------------------------------------------

Description
:
Invoice notifications for successful payments are displaying incomplete transaction statuses.

Audience
:
Kcbinsuranceag Merchant.

Technical Details
:
Two notifications are sent in an invoice response. The notification included in the RFLAG DAuthenticate and evenType fields are incorrect.

Workaround
:
None.

`Decision Manager` Timeouts \| EPS-33015
----------------------------------------

Description
:
Certain `Decision Manager` requests that take longer than usual are resulting in `ESYSTEM` timeout statuses.

Audience
:
LAC DM merchant.

Technical Details
:
None.

Workaround
:
Start a new transaction.

`Decision Manager` Modify Error in CAS \| EPS-33017
---------------------------------------------------

Description
:
`Decision Manager` users utilizing Order Status Notification (OSN) cannot configure OSN settings in the `Business Center`.

Audience
:
Users `Decision Manager` who utilize OSN.

Technical Details
:
None.

Workaround
:
None.

**Missing Field in Chase Paymentech Solutions Authorization Responses \| EPS-33144**
------------------------------------------------------------------------------------

Description
:
The network transaction ID is missing from authorization responses. This can cause subsequent authorizations to be declined.

Audience
:
Users of the Chase Paymentech Solutions processor.

Technical Details
:
The auth_payment_network_transaction_id field is not included in the authorization response, which contains the network transaction ID.

Workaround
:
Send a new authorization request and include the subsequent_auth_first field set to `Y`. You must also use payer authentication when processing the authorization.